Technical Support and Customer Service Representative

Description

Web Cube is looking for forward-thinking problem solvers with great passion for helping people. This is an opportunity to join a top-notch, award winning team at a fast paced software company. We work with top, well-known brands such as Sony, Callaway Golf, Dunlop, Rip Curl, and Osiris Shoes, that come to us for a top quality product and results.

Our ideal candidate is motivated, energetic, eager to learn, seeking career advancement, and hungry to explore new growth and sales opportunities in the eCommerce space.

Responsibilities

• Help customers solve technical issues via the help desk/skype/phone.
• Determine if issues reported by customers are system bugs or misconfigurations.
• Write new user documentation and help customers via community forums.
• Train customers via webinars and help videos.
• Build strong positive relationships with our customers.

Qualifications

The ideal candidate will have the following attributes:

• Genuine passion for helping people.
• Solid interpersonal skills (written and verbal).
• Demonstrated abilities to solve problems.
• Familiarity with HTML.
• Familiarity with the Linux command line.
• Awareness how web pages are constructed.
• Strong desire to learn new skills.
• Able to prioritize efficiently.
• Desire to make work fun and enjoyable.